You can place an order by contacting us via phone, or email. When placing your order by email or in writing please include the following:
You may pay by Direct Debit, EFTPOS, Visa, MasterCard or cash.
Prior to despatching / collecting your order proof of payment is required.
Please email remittance advice to firstname.lastname@example.org
Yes. We choose the best freight option to suit your requirements. We must be notified of damages as a result of freight within 24 hours. You are welcome to source an independent quote to compare.
Should you choose your own courier we highly recommend that you take out transport insurance against damage or loss to the full value of your order. If you select your own courier, packaging fees may apply, please contact us for pricing.
We do not offer refunds or replacements if you simply change your mind or don't require the item anymore. However our Returns Policy includes the rights you have under Australian Consumer Law (see below) and may provide you with additional benefits in addition to those rights. We may consider on a case by case basis offering a credit note and / or an exchange**.
'Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.'
If in the event your purchase is faulty, damaged, wrongly described or breaches consumer guarantee we will cheerfully refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for return*.
If in the event that you change your mind then please contact us and a credit note and / or exchange will be considered at our discretion. For a credit note and / or exchange of a delivered product, unfortunately additional delivery charges will be incurred at your expense*. Please note that all change of mind returns must be in their original condition and packaging.
*Please note that the delivery charge will be reimbursed when we are at fault. That is, if the wrong product is delivered, there is a fault with the product (including damage in transit) or Melbourne Aluminium & Iron Lacework has breached a consumer guarantee. In other circumstances, including change of mind, the delivery charge will be deducted from the credit note or exchange.
** Proof of purchase must be provided.
To learn more about your rights as a consumer visit the Consumer Affairs Victoria website at www.consumer.vic.gov.au
For any other questions, please contact us.